Solving customer frustration with EMV terminals can and perhaps should start at the software company level. When the providers of terminal solutions for EMV-enabled device choices make smart decisions, provide good service and refuse to play the blame game, that optimistic and forward-looking outlook can trickle down through the merchant and to the customer.

Let’s be realistic: companies trying to become payment service providers face a long list of challenges -- but they’re challenges you may be able to overcome if you understand what you’re facing and take advantage of what’s out there in the marketplace to help you.

One smart decision is to use commercial open source payment gateway software rather than trying to create your own payment gateway from scratch. Why reinvent the wheel when a flexible and robust solution is waiting for you?